PRIVACY POLICY

1812 respects your privacy and handles your personal information with care.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, join the 1812 Society, create an account, place an order, contact us, interact with our marketing, or use any part of our website and services.

This policy applies to www.1812england.com and the services connected to it.

1812 and 1812 England are trading names of DISHONOR Ltd, a private limited company registered in England and Wales.

01

Who We Are

1812 operates this website and online store.

Our website is powered by Shopify, which helps us provide our online store, checkout, payment processing, customer accounts, order management and related services.

For the purposes of applicable data protection laws, 1812 is the data controller of the personal information we collect and use in connection with our website, customer communication, marketing, orders and services.

02

Contact Details

If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, you can contact us at:

1812
Email: info@1812england.com
Address: 207 Regent Street, London, W1B 4HB, United Kingdom

03

Personal Information We Collect

The personal information we collect depends on how you use our website and services.

We may collect the following information:

Your name

Email address

Phone number

Billing address

Delivery address

Account details

Order history

Payment and transaction details

Items you view, add to basket, save, purchase, return or exchange

Your communication with us

Marketing preferences

Review, testimonial or user generated content information

Device information

Browser information

IP address

Website usage information

Cookie and tracking information

We do not intentionally collect more personal information than we need to provide our services, process orders, support customers, improve the website and communicate with you.

04

Payment Information

Payments are processed through trusted payment providers, including Shopify Payments and other payment services made available at checkout.

1812 does not directly store your full payment card details. Payment information is handled securely by the relevant payment provider.

We may receive limited payment related information, such as payment confirmation, payment method, transaction status and fraud prevention signals, where needed to process your order and protect the business.

05

How We Collect Personal Information

We may collect information directly from you when you:

Visit our website

Create an account

Join the 1812 Society

Place an order

Add items to your basket

Contact us

Subscribe to email communication

Submit a review or testimonial

Send us user generated content

Take part in an event, launch, private preview or customer service enquiry

We may also collect information automatically through cookies, pixels, analytics tools and similar technologies when you use our website.

We may receive information from service providers and partners who help us operate the website, process payments, deliver orders, prevent fraud, provide analytics, manage marketing or support customer service.

06

How We Use Your Personal Information

We use your personal information to:

Provide and operate our website

Process and fulfil orders

Take payment and manage transactions

Arrange delivery

Manage returns, exchanges and repairs

Create and manage customer accounts

Respond to enquiries

Provide customer care

Send order updates and service messages

Manage the 1812 Society

Send marketing communication where permitted

Personalise parts of your website experience

Improve our website, products and services

Understand customer behaviour and website performance

Protect against fraud, misuse and unlawful activity

Comply with legal, tax, accounting and regulatory obligations

Enforce our terms, policies and rights

07

Marketing Communication

If you subscribe to our emails, join the 1812 Society, register for private access or otherwise agree to receive marketing from us, we may send you brand communication, product previews, launch updates, journal content, event information, private access invitations and other 1812 updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@1812england.com.

If you unsubscribe from marketing, we may still send you service related messages, including order confirmations, delivery updates, returns information, account messages and customer service replies.

08

The 1812 Society

If you join the 1812 Society, we may use your personal information to provide private brand updates, early access information, launch communication, event invitations, product previews and member communication.

You can leave the 1812 Society marketing list at any time by unsubscribing or contacting us.

09

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, support checkout, analyse website performance, improve user experience and support marketing.

Cookies may help us understand how visitors move through the website, which pages are visited, which products are viewed, and how our content performs.

Some cookies are necessary for the website to work properly. Others help us improve the website or provide more relevant marketing.

You can manage cookies through your browser settings. Some parts of the website may not work fully if you disable certain cookies.

10

Analytics and Advertising

We may use analytics and advertising tools to understand website performance, measure campaigns, improve our content and show relevant advertising.

This may include tools provided by Shopify, Google, Meta, Pinterest, TikTok or other digital platforms used by 1812.

These tools may collect information about your device, browser, website activity, purchase activity or interaction with our marketing. Their use of your information may also fall under their own privacy policies.

11

How We Share Personal Information

We may share personal information with trusted third parties where needed to operate the business and provide our services.

This may include:

Shopify

Payment providers

Delivery and fulfilment partners

Technology providers

Email marketing platforms

Analytics providers

Advertising platforms

Customer service tools

Fraud prevention providers

Professional advisers

Legal, tax or regulatory authorities where required

Business partners where needed to provide a service you have requested

We only share information where there is a lawful reason to do so and where it supports the operation, protection or improvement of our website, services, customer experience or legal obligations.

12

Shopify

Our store is hosted by Shopify.

Shopify processes personal information to help us operate the website, provide checkout, process payments, manage orders, support customer accounts, provide analytics and improve the shopping experience.

Information you provide through our website may be processed by Shopify and may be transferred to countries outside the United Kingdom or European Economic Area.

You can read more about how Shopify handles personal information through Shopify's own privacy information.

13

Legal Basis for Processing

Where UK or European data protection laws apply, we rely on different legal bases to process personal information.

These may include:

Contract, where we need your information to process an order, deliver products, manage returns or provide customer service.

Consent, where you have agreed to receive marketing or allowed certain cookies.

Legitimate interests, where we use information to improve the website, protect the business, prevent fraud, understand performance or communicate with customers in a proportionate way.

Legal obligation, where we need to keep records or respond to lawful requests.

14

International Transfers

Some of the service providers we use may process personal information outside the United Kingdom or European Economic Area.

Where this happens, we aim to rely on appropriate safeguards, such as recognised transfer mechanisms, contractual protections or adequacy decisions where available.

15

How Long We Keep Personal Information

We keep personal information only for as long as needed for the purpose it was collected.

This may include keeping information to:

Fulfil orders

Provide customer service

Manage accounts

Maintain business records

Comply with tax and accounting rules

Resolve disputes

Prevent fraud

Meet legal obligations

Support warranty, repair, return or aftercare enquiries

When we no longer need personal information, we will delete it, anonymise it or retain it only where the law allows or requires us to do so.

16

Security

We take reasonable steps to protect your personal information.

No website, online service or method of digital communication can be guaranteed to be completely secure. You should take care when sharing information online and keep your account details and password private.

If you believe your account or personal information may have been compromised, please contact us at info@1812england.com.

17

Your Rights

Depending on where you live, you may have rights over your personal information.

These may include the right to:

Access the personal information we hold about you

Ask us to correct inaccurate information

Ask us to delete your information

Ask us to restrict certain processing

Object to certain processing

Withdraw consent where we rely on consent

Ask for a copy of your information in a portable format

Opt out of marketing communication

To exercise your rights, please contact us at info@1812england.com.

We may need to verify your identity before responding to a request.

18

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can review the matter.

If you are in the United Kingdom, you also have the right to contact the Information Commissioner's Office.

19

Children

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

20

Third Party Websites

Our website may include links to third party websites, platforms or services.

This may include social media platforms, payment services, delivery services, editorial references or partner websites.

We are not responsible for the privacy practices, content or security of third party websites. You should review their privacy policies before sharing personal information with them.

21

User Generated Content

If you submit, tag, send or permit us to use user generated content, we may process personal information connected with that content, such as your name, image, social handle, caption, review or testimonial.

Use of such content will also sit under our User Generated Content Policy.

22

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal obligations or business operations.

The latest version will appear on this page with the date of the most recent update.

23

Contact

For questions about this Privacy Policy, personal information, marketing preferences or privacy rights, please contact:

1812

We hold only what we need.

1812 and 1812 England are trading names of DISHONOR Ltd. Registered in England and Wales. Company No: 10532222.