Terms of service

Legal
Terms of ServiceLast updated — May 2026
By accessing or purchasing from www.1812england.com, you agree to be bound by these Terms of Service. These Terms outline the relationship between you and 1812 regarding your use of the site and any purchases made.
Please read them carefully before placing an order. If you do not accept these Terms, you must not use our site or place an order.
01
Who We Are1812 is a family-run British brand devoted to creating luxury footwear and accessories, meticulously made in England. Rooted in craftsmanship and guided by a commitment to enduring quality, we honour traditional English manufacturing while embracing modern design.
1812 and 1812 England are trading names of DISHONOR Ltd, a private limited company registered in England and Wales.
Trading names: 1812 and 1812 England
Legal entity: DISHONOR Ltd
Company Registration No: 10532222
Registered Office: 207 Regent Street, London W1B 4HB
Contact: info@1812england.com
For all customer or trade enquiries, please contact us at the address above. We aim to respond within two working days.
02
Ordering & Contract Formation— Once you place an order, we will email you a confirmation. A contract between you and 1812 is formed when your order is dispatched.
— If we cannot accept your order for any reason, we will notify you and issue a full refund promptly.
— Orders must be placed by individuals aged 18 or over.
1812 reserves the right to decline any order at our discretion, including where we suspect fraudulent activity, identify a pricing error, or are unable to verify payment.
03
Product Information— 1812 makes every effort to describe and photograph our products accurately. Variations in materials, finishes, or colours may occur — particularly given the handmade nature of our products.
— Packaging may differ from what is shown online.
Minor variations between individual pairs are inherent to handmade production and do not constitute defects.
04
Pricing & Payment— All prices are displayed in pounds sterling (GBP) and include VAT where applicable.
— If a pricing error is identified, 1812 will correct it and notify you before your order is processed. You may proceed at the correct price or cancel for a full refund.
— Payment must be made in full before dispatch. We accept all major debit and credit cards, PayPal, Apple Pay, and Google Pay.
All transactions are processed securely. 1812 does not store your full payment card details.
05
Delivery— Delivery charges are shown at checkout before payment is taken.
— 1812 aims to dispatch orders within 2–5 business days. Made-to-order products may require additional time; lead times are stated on relevant product pages.
— Once your order has been delivered, responsibility for the product passes to you.
— If delivery fails due to incorrect address details or non-response to delivery attempts, redelivery charges may apply.
1812 is not liable for delays caused by circumstances outside our reasonable control, including courier failures, customs delays, or force majeure events.
For international orders, you are responsible for any import duties, taxes, or customs charges levied by your country. These are not included in our prices.
06
Cancellations & ReturnsRight to Cancel — Standard Products
If you are a consumer purchasing through our website, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This right is granted under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise this right, notify us at info@1812england.com before the 14-day period expires.
— Items must be returned in unused, original condition.
— Refunds exclude original shipping costs unless the item is faulty or incorrect.
— Return postage is your responsibility unless the product is faulty or misdescribed.
All returns must be sent to:
Returns Address
1812 Returns Department
5 to 7 French's Ave
Dunstable LU6 1BH
1812 will issue a full refund within 14 days of receiving the returned goods or evidence of return, whichever is earlier. We may reduce the refund if the goods have been handled beyond what is necessary to assess them.
Made-to-Order & Bespoke Products
Products made to your specific requirements or that are clearly personalised are exempt from the standard 14-day cancellation right under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. This will be clearly communicated at the point of purchase.
This exemption does not affect your rights in relation to faulty or misdescribed goods.
07
Faulty or Damaged ItemsPlease report any faulty or damaged goods within 48 hours of receipt by contacting us at info@1812england.com, with photographs where possible.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Where a product is found to be faulty, 1812 will offer a repair, exchange, or refund as appropriate.
As our products are handmade, natural variations in materials and finish are expected and do not constitute faults. Genuine manufacturing defects will be addressed promptly.
08
Changes to Terms or Products— 1812 may update these Terms at any time. The version active at the time of your order will apply to that order.
— Minor product improvements or legal updates may be made without prior notice.
We recommend reviewing these Terms periodically. Continued use of the website constitutes acceptance of the current version.
09
Intellectual PropertyAll content on this website — including text, photography, design, logos, product names, and trademarks — is the intellectual property of 1812 or its licensors. All rights are reserved.
You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without prior written consent from 1812.
10
Use of Our WebsiteYou agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not attempt to gain unauthorised access to any part of the website or use automated tools to scrape or extract data from it.
1812 reserves the right to suspend or restrict access to the website at any time and without notice.
11
Liability— 1812 is not liable for any indirect or consequential losses arising from your use of our website or products.
— Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be lawfully excluded.
Your statutory rights as a consumer are not affected by any provision of these Terms.
12
Data ProtectionYour personal information is processed in accordance with the 1812 England Privacy Policy. We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
13
Governing Law & Jurisdiction— These Terms are governed by the laws of England and Wales.
— Consumers may bring disputes in England, or in Scotland or Northern Ireland where applicable.
— Businesses agree to the exclusive jurisdiction of the courts of England and Wales.
14
Complaints1812 takes complaints seriously. If you are unhappy with any aspect of your order or experience, please contact us at info@1812england.com. We will acknowledge within two working days and aim to resolve within ten.
If 1812 is unable to resolve your complaint to your satisfaction, you may refer it to an Alternative Dispute Resolution (ADR) provider. Details will be provided upon request.
15
ContactIf you have any questions about these Terms, please contact us:
Email: info@1812england.com
Registered Office: 207 Regent Street, London W1B 4HB
1812 and 1812 England are trading names of DISHONOR Ltd. Company No: 10532222.
1812 England
1812 and 1812 England are trading names of DISHONOR Ltd. Registered in England and Wales. Company No: 10532222.