FREQUENTLY ASKED QUESTIONS

IF YOU’RE NOT QUITE SURE WHICH SIZE IS RIGHT FOR YOU, REFER TO OUR SIZE GUIDES. THEY’RE LOCATED UNDERNEATH THE AVAILABLE SIZES FOR EACH OF OUR PRODUCTS AND HERE.

MAJOR CREDIT AND DEBIT CARDS

WE ACCEPT PAYMENTS VIA VISA, MASTERCARD, AND AMERICAN EXPRESS, AS WELL AS THROUGH PAYPAL. 

PLEASE NOTE THAT THE AVAILABILITY OF CERTAIN CARD TYPES OR PAYMENT OPTIONS MAY VARY DEPENDING ON THE COUNTRY FROM WHICH Y

DIGITAL WALLETS

APPLE PAY, GOOGLE PAY, SHOP PAY, AMAZON PAY, PAYPAL AND SIMILAR OPTIONS FOR FASTER CHECKOUT.

BUY NOW, PAY LATER (BNPL)

KLARNA, CLEARPAY AND PAYPAL PAY LATER, DEPENDING ON REGION.

AN EMAIL WILL BE SENT ON COMPLETION OF YOUR ORDER GIVING FULL DELIVERY DETAILS TOGETHER WITH YOUR TRACKING NUMBER AND LINK TO ENABLE YOU TO FOLLOW THE PROGRESS OF YOUR DELIVERY.

IF THE ORDER HAS ALREADY BEEN DISPATCHED OR YOU’VE RECEIVED THE ITEMS, YOU MUST RETURN ALL ITEMS IN THE ORDER AT YOUR OWN COST.

YOU HAVE A STATUTORY 14-DAY COOLING-OFF PERIOD DURING WHICH YOU CAN CANCEL YOUR ORDER. THIS BEGINS THE MOMENT YOU PLACE THE ORDER AND ENDS 14 DAYS AFTER YOU RECEIVE THE ITEMS.

IF YOU WISH TO CANCEL YOUR ORDER WITHIN THIS PERIOD, YOU MUST NOTIFY US IN WRITING, QUOTING YOUR ORDER NUMBER. ONCE YOU’VE INFORMED US, YOU HAVE AN ADDITIONAL 14 DAYS TO RETURN THE ITEMS.

ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION. THEY WILL BE INSPECTED UPON RECEIPT TO ENSURE THEY MEET THE RETURN REQUIREMENTS.

WE USE DPD FOR DELIVERIES WITHIN THE UK.

ACCURATE TIMELINES ARE AVAILABLE ON THE PRODUCT PAGE. ITEMS ORDERED BEFORE 1PM ON A WORKING DAY WILL BE COLLECTED BY DPD ON THE SAME DAY. THIS ALLOWS DELIVERY WITHIN THE UK IS USUALLY WITHIN 1 TO 2 WORKING DAYS OF YOUR ORDER BEING RECEIVED.

PLEASE VIEW OUR DELIVERY POLICY HERE.

PLEASE NOTE WE PROVIDE FREE SHIPPING FOR ALL UK ORDERS OVER £150.

DUE TO SHIPPING RESTRICTIONS, WE ARE UNABLE TO SHIP TO POST OFFICE BOXES. WE RECOMMEND YOU PROVIDE A SUITABLE SHIPPING ADDRESS WHERE WE CAN OBTAIN A SIGNATURE ON DELIVERY. THIS ADDRESS SHOULD BE YOUR BILLING OR CORPORATE WORK ADDRESS.

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