FREQUENTLY ASKED QUESTIONS

IF YOU’RE NOT QUITE SURE WHICH SIZE IS RIGHT FOR YOU, REFER TO OUR SIZE GUIDES. THEY’RE LOCATED UNDERNEATH THE AVAILABLE SIZES FOR EACH OF OUR PRODUCTS AND HERE.

MAJOR CREDIT AND DEBIT CARDS

WE ACCEPT PAYMENTS VIA VISA, MASTERCARD, AND AMERICAN EXPRESS, AS WELL AS THROUGH PAYPAL. 

PLEASE NOTE THAT THE AVAILABILITY OF CERTAIN CARD TYPES OR PAYMENT OPTIONS MAY VARY DEPENDING ON THE COUNTRY FROM WHICH Y

DIGITAL WALLETS

APPLE PAY, GOOGLE PAY, SHOP PAY, AMAZON PAY, PAYPAL AND SIMILAR OPTIONS FOR FASTER CHECKOUT.

BUY NOW, PAY LATER (BNPL)

KLARNA, CLEARPAY AND PAYPAL PAY LATER, DEPENDING ON REGION.

AN EMAIL WILL BE SENT ON COMPLETION OF YOUR ORDER GIVING FULL DELIVERY DETAILS TOGETHER WITH YOUR TRACKING NUMBER AND LINK TO ENABLE YOU TO FOLLOW THE PROGRESS OF YOUR DELIVERY.

IF THE ORDER HAS ALREADY BEEN DISPATCHED OR YOU’VE RECEIVED THE ITEMS, YOU MUST RETURN ALL ITEMS IN THE ORDER AT YOUR OWN COST.

YOU HAVE A STATUTORY 14-DAY COOLING-OFF PERIOD DURING WHICH YOU CAN CANCEL YOUR ORDER. THIS BEGINS THE MOMENT YOU PLACE THE ORDER AND ENDS 14 DAYS AFTER YOU RECEIVE THE ITEMS.

IF YOU WISH TO CANCEL YOUR ORDER WITHIN THIS PERIOD, YOU MUST NOTIFY US IN WRITING, QUOTING YOUR ORDER NUMBER. ONCE YOU’VE INFORMED US, YOU HAVE AN ADDITIONAL 14 DAYS TO RETURN THE ITEMS.

ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION. THEY WILL BE INSPECTED UPON RECEIPT TO ENSURE THEY MEET THE RETURN REQUIREMENTS.

WE USE DPD FOR DELIVERIES WITHIN THE UK.

ACCURATE TIMELINES ARE AVAILABLE ON THE PRODUCT PAGE. ITEMS ORDERED BEFORE 1PM ON A WORKING DAY WILL BE COLLECTED BY DPD ON THE SAME DAY. THIS ALLOWS DELIVERY WITHIN THE UK IS USUALLY WITHIN 1 TO 2 WORKING DAYS OF YOUR ORDER BEING RECEIVED.

PLEASE VIEW OUR DELIVERY POLICY HERE.

PLEASE NOTE WE PROVIDE FREE SHIPPING FOR ALL UK ORDERS OVER £150.

DUE TO SHIPPING RESTRICTIONS, WE ARE UNABLE TO SHIP TO POST OFFICE BOXES. WE RECOMMEND YOU PROVIDE A SUITABLE SHIPPING ADDRESS WHERE WE CAN OBTAIN A SIGNATURE ON DELIVERY. THIS ADDRESS SHOULD BE YOUR BILLING OR CORPORATE WORK ADDRESS.

NO.
SHOES WORN OUTSIDE CANNOT BE RETURNED OR EXCHANGED.

DIRTY AREAS, FLOORS AND OUTDOOR WEAR MARKS BOTH THE SOLE AND THE LEATHER IN WAYS THAT CANNOT BE REVERSED.

WE CANNOT RESELL A MARKED, WORN OR A SHOE SHOWN SIGNS OF DIRT. IF YOU ARE TESTING FIT, PLEASE DO SO INDOORS ON A CLEAN SURFACE ONLY.

EMAIL
US AT INFO@1812ENGLAND.COM WITH YOUR ORDER NUMBER AND REASON FOR THE RETURN.

WE WILL CONFIRM ELIGIBILITY AND PROVIDE NEXT STEPS. PLEASE DO NOT SEND A RETURN WITHOUT PRIOR CONTACT. RETURNS RECEIVED WITHOUT AUTHORISATION MAY NOT BE PROCESSED.

RETURNS ARE ACCEPTED WITHIN 14 DAYS OF CONFIRMED DELIVERY. CONTACT US BEFORE THAT DATE TO INITIATE THE PROCESS.

YES. THE PRESENTATION BOX IS PART OF THE PRODUCT AND MUST BE RETURNED IN ITS ORIGINAL CONDITION. UNDAMAGED, UNSEALED, AND FREE FROM TAPE OR MARKINGS.

PLACE THE PRESENTATION BOX INSIDE A PLAIN OUTER BOX OR THE ORIGINAL DISPATCH PACKAGING FOR TRANSIT.

DO NOT USE THE PRESENTATION BOX AS THE OUTER SHIPPING CONTAINER. RETURNS RECEIVED WITH A DAMAGED BOX MAY NOT BE ACCEPTED.

ALL ORIGINAL CONTENTS MUST BE INCLUDED:

SOME ITEMS ARE PROVIDED WITH SHOE BAGS, SPARE LACES, AND CARE
DOCUMENTATION.

INCOMPLETE RETURNS MAY BE DECLINED OR SUBJECT TO A PARTIAL REFUND EQUIVALENT TO THE COST OF THE MISSING ITEMS.

PLEASE CHECK THE CONTENTS OF THE BOX BEFORE SEALING YOUR RETURN.

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, EXCHANGES ARE PROCESSED WITHIN 3 TO 5 WORKING DAYS.

DISPATCH OF THE REPLACEMENT FOLLOWS IMMEDIATELY.

TOTAL TURNAROUND FROM RECEIPT OF YOUR RETURN IS TYPICALLY 5 TO 8 WORKING DAYS, SUBJECT TO AVAILABILITY OF THE REQUESTED SIZE.

WE WILL CONTACT YOU AT INFO@1812ENGLAND.COM IF THE SIZE IS NOT IMMEDIATELY AVAILABLE.

REFUNDS ARE ISSUED WITHIN 5 WORKING DAYS OF RECEIPT AND INSPECTION OF YOUR RETURN. THE REFUND IS MADE TO YOUR ORIGINAL PAYMENT METHOD.

DEPENDING ON YOUR BANK OR CARD PROVIDER, FUNDS MAY TAKE AN ADDITIONAL 3 TO 5 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT.

REFUNDS ARE ISSUED WITHIN 5 WORKING DAYS OF RECEIPT AND INSPECTION OF YOUR RETURN. THE REFUND IS MADE TO YOUR ORIGINAL PAYMENT METHOD.

DEPENDING ON YOUR BANK OR CARD PROVIDER, FUNDS MAY TAKE AN ADDITIONAL 3 TO 5 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT.

RETURN SHIPPING IS AT THE CUSTOMER'S EXPENSE. WE RECOMMEND A FULLY TRACKED AND INSURED SERVICE APPROPRIATE TO THE VALUE OF THE SHOES.

WE CANNOT ACCEPT LIABILITY FOR RETURNS LOST OR DAMAGED IN TRANSIT.

WE RECOMMEND DPD, DHL, PARCELFORCE, OR ROYAL MAIL SPECIAL DELIVERY FOR RETURNS FROM THE UK.

FOR INTERNATIONAL RETURNS, PLEASE USE A FULLY TRACKED AND INSURED SERVICE. ENSURE THE DECLARED VALUE COVERS THE FULL PURCHASE PRICE OF THE SHOES.

SEND ALL RETURNS TO:

1812 RETURNS DEPARTMENT

C/O RIF

5–7 FRENCHS AVENUE

DUNSTABLE

LU6 1BH

UNITED KINGDOM

ALWAYS INCLUDE YOUR ORDER NUMBER AND CONTACT DETAILS INSIDE THE PARCEL.

RETURNS RECEIVED WITHOUT IDENTIFICATION CANNOT BE PROCESSED.

IFA RETURN DOES NOT MEET OUR CONDITIONS — WORN SHOES, DAMAGED BOX, MISSING ACCESSORIES, WE WILL CONTACT YOU AT THE EMAIL ADDRESS ON YOUR ORDER TO DISCUSS THE OPTIONS.

IN MOST CASES THE SHOES WILL BE RETURNED TO YOU AT YOUR COST. WE CANNOT OFFER REFUNDS OR EXCHANGES ON RETURNS THAT DO NOT MEET THESE REQUIREMENTS.

1812 SNEAKERS ARE BUILT BY HAND IN ENGLAND USING FULL-GRAIN AND PREMIUM LEATHERS ON THE T-CAB RUBBER SOLE CONSTRUCTION.

REGULAR CLEANING, CONDITIONING, AND POLISHING WITH PRODUCTS APPROPRIATE TO THE LEATHER TYPE WILL EXTEND THE LIFE OF THE SNEAKER SIGNIFICANTLY.

WE RECOMMEND THE SAPHIR MEDAILLE D'OR RANGE FOR ALL LEATHER CARE.

YES. THE LEATHER UPPER WILL ADAPT TO THE SHAPE OF YOUR FOOT OVER TIME. THIS IS A PROPERTY OF QUALITY FULL-GRAIN LEATHER, NOT A DEFECT.

ALLOW TWO TO THREE WEARS FOR THE UPPER TO BEGIN FORMING TO YOUR FOOT. THE T-CAB RUBBER SOLE CONSTRUCTION WILL NOT CHANGE SHAPE.

YES. 1812 SNEAKERS ARE BUILT ON THE T-CAB RUBBER SOLE SYSTEM. A HANDMADE
CONSTRUCTION DESIGNED FOR LONGEVITY AND RESOLEABILITY.

THIS IS ONE OF THE DEFINING ADVANTAGES OF THE METHOD. THE 1812 RESOLE SERVICE IS AVAILABLE FOR ALL
1812 SNEAKER STYLES.

LEARN MORE ABOUT THE 1812 RESOLE SERVICE.

STORE YOUR SHOES IN THE ORIGINAL SHOE BAGS AND BOX WHEN NOT IN USE.

USE CEDAR SHOE TREES TO MAINTAIN THE SHAPE OF THE LAST AND TO ABSORB MOISTURE.

AVOID STORING IN DIRECT SUNLIGHT OR NEAR HEAT SOURCES, WHICH CAN DRY AND CRACK THE LEATHER.

WE STOCK AND RECOMMEND THE SAPHIR MEDAILLE D'OR RANGE. THE FINEST LEATHER CARE PRODUCTS AVAILABLE.

ALL PRODUCTS IN THE 1812 CARE COLLECTION ARE SELECTED TO
WORK WITH THE SPECIFIC LEATHERS AND FINISHES USED IN OUR SNEAKERS. THE FULL RANGE IS AVAILABLE HERE.

RETURNS ARE ACCEPTED WITHIN
14 DAYS OF CONFIRMED DELIVERY.

SNEAKERS MUST BE UNWORN, IN ORIGINAL CONDITION, AND RETURNED IN THE ORIGINAL PRESENTATION BOX WITH ALL ACCESSORIES.

RETURN
SHIPPING IS AT THE CUSTOMER'S COST. FULL DETAILS ARE AVAILABLE AT 1812ENGLAND.COM/PAGES/RETURNS-EXCHANGES.

WE DO NOT SELL OR SHARE YOUR PERSONAL DATA WITH THIRD PARTIES FOR MARKETING PURPOSES.

DATA IS COLLECTED SOLELY TO PROCESS AND FULFIL YOUR ORDER.

FULL DETAILS ARE AVAILABLE AT 1812ENGLAND.COM/PAGES/PRIVACY-POLICY.

ALL 1812 SNEAKERS ARE COVERED AGAINST MANUFACTURING DEFECTS.

THIS DOES NOT COVER GENERAL WEAR, COSMETIC AGEING OF LEATHER, OR DAMAGE RESULTING FROM IMPROPER
CARE OR USE.

IF YOU BELIEVE YOUR SNEAKERS HAVE A MANUFACTURING DEFECT, CONTACT
INFO@1812ENGLAND.COM WITH YOUR ORDER NUMBER AND PHOTOGRAPHS.

FULL TERMS OF SERVICE ARE AVAILABLE AT 1812ENGLAND.COM/POLICIES/TERMS-OF-SERVICE.

FOR ALL ENQUIRIES, CONTACT INFO@1812ENGLAND.COM.

WE RESPOND WITHIN ONE WORKING DAY.