FREQUENTLY ASKED QUESTIONS

1812 SNEAKERS RUN TRUE TO SIZE, SO BEGIN WITH YOUR USUAL UK SIZE. EVERY PAIR IS BUILT ON A SPRINGLINE LAST MADE TO SATRA SPECIFICATIONS.

THE SIZE GUIDE SITS BENEATH THE SIZES ON EACH PRODUCT PAGE.

VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO, DINERS CLUB, DISCOVER AND UNION PAY. PAYPAL, APPLE PAY, GOOGLE PAY AND SHOP PAY. THE OPTIONS AVAILABLE TO YOU ARE SHOWN AT CHECKOUT.

A CONFIRMATION EMAIL FOLLOWS EVERY ORDER. ONCE YOUR ORDER IS DISPATCHED, A SECOND EMAIL GIVES THE DPD TRACKING NUMBER AND A LINK TO FOLLOW IT TO YOUR DOOR.

YOU HAVE A STATUTORY 14 DAY COOLING OFF PERIOD. IT BEGINS WHEN YOU PLACE THE ORDER AND ENDS 14 DAYS AFTER YOU RECEIVE IT.

TO CANCEL, WRITE TO INFO@1812ENGLAND.COM WITH YOUR ORDER NUMBER. YOU THEN HAVE A FURTHER 14 DAYS TO RETURN THE ITEMS. IF THE ORDER HAS ALREADY BEEN DISPATCHED, RETURN POSTAGE IS AT YOUR COST.

1812 DELIVERS EVERY ORDER BY DPD, TRACKED.

STANDARD PRODUCTS ARE DISPATCHED WITHIN 2 TO 5 WORKING DAYS. DELIVERY WITHIN THE UNITED KINGDOM THEN TAKES 2 TO 5 WORKING DAYS FROM DISPATCH. MADE TO ORDER PIECES CARRY THEIR OWN LEAD TIME, STATED BEFORE YOU BUY.

UK DELIVERY IS COMPLIMENTARY ON ORDERS OF £100 AND OVER. ORDERS UNDER £100 ARE DELIVERED FOR £4.95.

1812 CURRENTLY DELIVERS WITHIN THE UNITED KINGDOM ONLY. FOR ENQUIRIES FROM ELSEWHERE, WRITE TO INFO@1812ENGLAND.COM.

1812 CANNOT DELIVER TO PO BOXES. PLEASE GIVE A HOME OR WORK ADDRESS.

THE FULL TERMS ARE IN THE SHIPPING POLICY.

RETURNS ARE ACCEPTED WITHIN 28 DAYS OF DELIVERY. TELL US WITHIN THAT WINDOW, THEN SEND THE ITEM BACK WITHIN A FURTHER 14 DAYS. YOUR STATUTORY RIGHTS ARE UNCHANGED.

WRITE TO INFO@1812ENGLAND.COM WITH YOUR ORDER NUMBER AND THE REASON FOR THE RETURN. WE WILL CONFIRM AND SEND THE NEXT STEPS. PLEASE DO NOT SEND A RETURN WITHOUT CONTACTING US FIRST.

SNEAKERS WORN OUTSIDE CANNOT BE RETURNED OR EXCHANGED. OUTDOOR WEAR MARKS THE SOLE AND THE LEATHER IN WAYS THAT CANNOT BE REVERSED. TRY A PAIR INDOORS ONLY, ON A CLEAN CARPETED SURFACE.

THE PRESENTATION BOX IS PART OF THE PRODUCT AND MUST COME BACK UNDAMAGED. PLACE IT INSIDE A PLAIN OUTER BOX FOR TRANSIT. DO NOT USE IT AS THE SHIPPING CONTAINER.

EVERYTHING SUPPLIED WITH THE ORDER MUST BE RETURNED, INCLUDING THE SNEAKER BAGS, SPARE LACES AND CARE DOCUMENTATION. INCOMPLETE RETURNS MAY BE DECLINED OR PARTLY REFUNDED.

RETURN POSTAGE IS AT YOUR COST. NO RETURNS LABEL IS PROVIDED. A TRACKED AND INSURED SERVICE SUITED TO THE VALUE OF THE ITEM IS RECOMMENDED, SUCH AS DPD, PARCELFORCE OR ROYAL MAIL SPECIAL DELIVERY.

WHERE AN ITEM IS FAULTY OR NOT AS DESCRIBED, 1812 COVERS THE RETURN POSTAGE.

1812 RETURNS DEPARTMENT
5 TO 7 FRENCH’S AVENUE
DUNSTABLE
LU6 1BH
UNITED KINGDOM

INCLUDE YOUR ORDER NUMBER AND CONTACT DETAILS INSIDE THE PARCEL.

ONCE YOUR RETURN HAS BEEN RECEIVED AND INSPECTED, AN EXCHANGE IS PROCESSED WITHIN 3 TO 5 WORKING DAYS AND THE REPLACEMENT IS DISPATCHED STRAIGHT AFTER, SUBJECT TO THE SIZE BEING AVAILABLE. IF IT IS NOT, WE WILL CONTACT YOU.

REFUNDS ARE ISSUED WITHIN 14 DAYS OF RECEIVING AND INSPECTING YOUR RETURN, TO THE ORIGINAL PAYMENT METHOD. YOUR BANK MAY TAKE A FURTHER 3 TO 5 WORKING DAYS TO SHOW THE FUNDS.

IF A RETURN DOES NOT MEET THESE CONDITIONS, 1812 WILL CONTACT YOU BEFORE TAKING ANY ACTION. IN MOST CASES THE ITEM IS SENT BACK TO YOU AT YOUR COST.

EVERY PIECE OF AN 1812 SNEAKER IS CUT BY HAND, AND EVERY PAIR IS CLOSED, LASTED AND FINISHED BY HAND IN ENGLAND, IN DEERSKIN AND NUBUCK ON THE T-CAB RUBBER SOLE.

CLEAN, CONDITION AND PROTECT WITH PRODUCTS MATCHED TO THE LEATHER. 1812 RECOMMENDS THE SAPHIR MÉDAILLE D’OR RANGE.

THE LEATHER UPPER SHAPES ITSELF TO YOUR FOOT OVER TWO TO THREE WEARS. THAT IS A PROPERTY OF THE LEATHER, NOT A DEFECT. THE RUBBER SOLE DOES NOT CHANGE SHAPE.

EVERY 1812 SNEAKER CAN BE RESOLED. THE 1812 RESOLE SERVICE RETURNS A PAIR READY TO CONTINUE.

KEEP EACH PAIR IN ITS SNEAKER BAGS AND BOX, WITH CEDAR TREES TO HOLD THE SHAPE AND DRAW OUT MOISTURE. KEEP THEM AWAY FROM DIRECT SUNLIGHT AND HEAT, WHICH DRY AND CRACK LEATHER.

28 DAYS FROM DELIVERY, UNWORN AND COMPLETE, RETURN POSTAGE AT YOUR COST. THE FULL TERMS ARE IN THE RETURNS POLICY.

1812 DOES NOT SELL OR SHARE YOUR PERSONAL DATA FOR MARKETING. THE FULL TERMS ARE IN THE PRIVACY POLICY.

EVERY 1812 SNEAKER IS COVERED AGAINST MANUFACTURING DEFECTS. THIS DOES NOT COVER GENERAL WEAR, THE NATURAL AGEING OF LEATHER OR DAMAGE FROM IMPROPER CARE. WRITE TO INFO@1812ENGLAND.COM WITH YOUR ORDER NUMBER AND PHOTOGRAPHS. YOUR STATUTORY RIGHTS ARE UNCHANGED.

THE FULL TERMS ARE IN THE TERMS OF SERVICE.

WRITE TO INFO@1812ENGLAND.COM. EVERY ENQUIRY IS ANSWERED WITHIN TWO WORKING DAYS.