Privacy policy
Legal
Privacy Policy
Last updated — May 2026
1812 respects your privacy and handles your personal information with care.
This Privacy Policy explains how 1812 collects, uses, stores and shares personal information when you visit our website, join the 1812 Society, create an account, place an order, contact us, interact with our marketing, or use any part of our website and services.
This policy applies to www.1812england.com and the services connected to it.
01
Who We Are
1812 is a trading name of DISHONOR Ltd, a private limited company registered in England and Wales. For the purposes of applicable data protection laws, 1812 is the data controller of the personal information we collect and use in connection with our website, customer communication, marketing, orders and services.
Our website is powered by Shopify, which helps provide our online store, checkout, payment processing, customer accounts, order management and related services.
1812 (a trading name of DISHONOR Ltd)
207 Regent Street, London W1B 4HB
Email: info@1812england.com
02
Personal Information We Collect
The personal information 1812 collects depends on how you use our website and services. We do not intentionally collect more personal information than we need.
We may collect the following:
— Name, email address, phone number
— Billing and delivery address
— Account details and order history
— Payment and transaction details
— Items viewed, saved, purchased, returned or exchanged
— Communications with us
— Marketing preferences
— Reviews, testimonials or user generated content
— Device, browser, IP address, website usage and cookie data
03
Payment Information
Payments are processed through trusted payment providers, including Shopify Payments and other services made available at checkout.
1812 does not directly store your full payment card details. Payment information is handled securely by the relevant payment provider.
1812 may receive limited payment-related information — such as payment confirmation, payment method, transaction status and fraud prevention signals — where needed to process your order and protect the business.
04
How We Collect Personal Information
1812 may collect information directly from you when you:
— Visit our website or create an account
— Join the 1812 Society
— Place an order or add items to your basket
— Contact us or subscribe to email communication
— Submit a review, testimonial or user generated content
— Take part in an event, launch, private preview or customer service enquiry
1812 may also collect information automatically through cookies, pixels, analytics tools and similar technologies when you use our website.
We may receive information from service providers and partners who help 1812 operate the website, process payments, deliver orders, prevent fraud, provide analytics, manage marketing or support customer service.
05
How We Use Your Personal Information
1812 uses your personal information to:
— Provide and operate our website
— Process and fulfil orders, take payment and arrange delivery
— Manage returns, exchanges and repairs
— Create and manage customer accounts
— Respond to enquiries and provide customer care
— Send order updates and service messages
— Manage the 1812 Society
— Send marketing communication where permitted
— Personalise parts of your website experience
— Improve our website, products and services
— Protect against fraud, misuse and unlawful activity
— Comply with legal, tax, accounting and regulatory obligations
06
Legal Basis for Processing
Where UK or European data protection laws apply, 1812 relies on the following legal bases to process personal information:
Contract
Where 1812 needs your information to process an order, deliver products, manage returns or provide customer service.
Consent
Where you have agreed to receive marketing from 1812 or allowed certain cookies.
Legitimate Interests
Where 1812 uses information to improve the website, protect the business, prevent fraud, understand performance or communicate with customers in a proportionate way.
Legal Obligation
Where 1812 needs to keep records or respond to lawful requests.
07
Marketing Communication
If you subscribe to 1812 emails, join the 1812 Society, register for private access or otherwise agree to receive marketing, we may send you brand communication, product previews, launch updates, journal content, event information, private access invitations and other 1812 updates.
You can unsubscribe from 1812 marketing emails at any time using the unsubscribe link in our emails or by contacting us at info@1812england.com.
If you unsubscribe from marketing, 1812 may still send you service-related messages, including order confirmations, delivery updates, returns information, account messages and customer service replies.
08
Mobile Messaging (SMS)
If you provide your mobile number and opt in to the 1812 mobile messaging programme, 1812 may send you recurring SMS or text messages. These may include service messages, such as order and delivery updates and account alerts, and, where you have agreed, marketing messages, such as product previews, launch updates and reminders.
You can opt in through a sign-up form, at checkout, or by another method offered by 1812. Taking part is voluntary and is never a condition of any purchase. Your use of the programme is also governed by the 1812 Mobile Terms of Service, which sit alongside this Privacy Policy.
For the messaging programme, 1812 may collect:
— Your mobile number
— Your consent record, including the date, time, method and source of your opt-in
— Message activity, such as deliveries, replies, link clicks and opt-outs
1812 uses this information only to operate the programme: to send the messages you have agreed to receive, to confirm and manage your consent, to respond to STOP and HELP requests, to measure and improve message performance, and to keep records we are required by law to keep. Message frequency varies. Message and data rates may apply, depending on your mobile plan and provider.
1812 operates the mobile messaging programme for customers in both the United Kingdom and the United States. Where UK data protection law applies, 1812 relies on your consent to send marketing messages, and on its legitimate interests to send service messages connected to your orders and account. In the United States, 1812 obtains your prior express consent before sending marketing messages and operates the programme in line with applicable federal and state messaging rules.
To deliver the programme, 1812 works with messaging and technology providers, and with the wireless carriers required to carry your messages. These providers process mobile information on our behalf, under appropriate confidentiality and data protection terms, and only to operate the programme.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. The opt-in and consent data you provide for text messaging will not be sold, rented or shared with any third party for marketing, and is excluded from all other information sharing described in this policy.
You can opt out at any time. Reply STOP to any message, use the unsubscribe link where available, or contact us at info@1812england.com. You will receive a single confirmation message, and then no further messages unless you opt in again. Opting out of text messages does not remove you from 1812 email marketing, which is managed separately.
09
The 1812 Society
If you join the 1812 Society, 1812 may use your personal information to provide private brand updates, early access information, launch communication, event invitations, product previews and member communication.
You can leave the 1812 Society marketing list at any time by unsubscribing or contacting us at info@1812england.com.
10
Cookies & Similar Technologies
The 1812 website uses cookies and similar technologies to operate the site, remember your preferences, support checkout, analyse website performance, improve user experience and support marketing.
Some cookies are necessary for the website to work properly. Others help 1812 improve the website or provide more relevant marketing.
You can manage cookies through your browser settings. Some parts of the website may not work fully if you disable certain cookies.
11
Analytics & Advertising
1812 may use analytics and advertising tools to understand website performance, measure campaigns, improve our content and show relevant advertising.
This may include tools provided by Shopify, Google, Meta, Pinterest, TikTok or other digital platforms used by 1812. These tools may collect information about your device, browser, website activity, purchase activity or interaction with our marketing.
Their use of your information may also fall under their own privacy policies, which we encourage you to review.
12
How We Share Personal Information
1812 may share personal information with trusted third parties where needed to operate the business and provide our services. We only share information where there is a lawful reason to do so.
This may include:
— Shopify (website, checkout and order management)
— Payment providers
— Delivery and fulfilment partners
— Email marketing platforms
— Analytics and advertising providers
— Fraud prevention providers
— Professional advisers
— Legal, tax or regulatory authorities where required by law
13
Shopify
The 1812 store is hosted by Shopify. Shopify processes personal information to help 1812 operate the website, provide checkout, process payments, manage orders, support customer accounts, provide analytics and improve the shopping experience.
Information you provide through our website may be processed by Shopify and may be transferred to countries outside the United Kingdom or European Economic Area. You can read more about how Shopify handles personal information through Shopify's own privacy documentation.
14
International Transfers
Some service providers used by 1812 may process personal information outside the United Kingdom or European Economic Area.
Where this happens, 1812 aims to rely on appropriate safeguards, such as recognised transfer mechanisms, contractual protections or adequacy decisions where available.
15
How Long We Keep Personal Information
1812 keeps personal information only for as long as needed for the purpose it was collected. This may include keeping information to:
— Fulfil orders and provide customer service
— Manage accounts and maintain business records
— Comply with tax and accounting obligations
— Resolve disputes and prevent fraud
— Support warranty, repair, return or aftercare enquiries
When 1812 no longer needs personal information, we will delete it, anonymise it, or retain it only where the law allows or requires us to do so.
16
Security
1812 takes reasonable steps to protect your personal information. No website, online service or method of digital communication can be guaranteed to be completely secure.
You should take care when sharing information online and keep your account details and password private. If you believe your account or personal information may have been compromised, please contact us at info@1812england.com.
17
Your Rights
Depending on where you live, you may have rights over the personal information 1812 holds about you. These may include the right to:
— Access the personal information 1812 holds about you
— Ask us to correct inaccurate information
— Ask us to delete your information
— Ask us to restrict or object to certain processing
— Withdraw consent where 1812 relies on consent
— Ask for a copy of your information in a portable format
— Opt out of 1812 marketing communication
To exercise your rights, please contact us at info@1812england.com. We may need to verify your identity before responding to a request.
If you are in the United Kingdom, you also have the right to contact the Information Commissioner's Office (ICO) at ico.org.uk.
18
Complaints
If you have concerns about how 1812 handles your personal information, please contact us first at info@1812england.com so we can review the matter.
If you are in the United Kingdom and remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.
19
Children
The 1812 website and services are not intended for children. We do not knowingly collect personal information from children.
If you believe a child has shared personal information with 1812, please contact us at info@1812england.com so we can review and delete it where appropriate.
20
Third-Party Websites
The 1812 website may include links to third-party websites, platforms or services, including social media platforms, payment services, delivery services and partner websites.
1812 is not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before sharing personal information with them.
21
User Generated Content
If you submit, tag, send or permit 1812 to use user generated content, we may process personal information connected with that content, such as your name, image, social handle, caption, review or testimonial.
Use of such content also falls under the 1812 User Generated Content Policy.
22
Changes to This Privacy Policy
1812 may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal obligations or business operations.
The latest version will appear on this page with the date of the most recent update.
23
Contact
For questions about this Privacy Policy, your personal information, marketing preferences or privacy rights, please contact us:
1812 (a trading name of DISHONOR Ltd)
Email: info@1812england.com
Address: 207 Regent Street, London W1B 4HB
1812
1812 is a trading name of DISHONOR Ltd. Registered in England and Wales. Company No: 10532222.
