RETURNS & EXCHANGES

AT 1812 EVERY PAIR IS CREATED WITH CARE, YET WE UNDERSTAND THAT YOU MAY WISH TO RETURN OR EXCHANGE. THIS PAGE OUTLINES HOW TO DO SO WITH CLARITY AND EASE.

HOW TO RETURN

IF YOU WISH TO RETURN, PLEASE REGISTER YOUR REQUEST WITHIN FOURTEEN DAYS OF RECEIVING YOUR ORDER. FOOTWEAR MUST BE UNWORN, UNMARKED AND RETURNED IN ITS ORIGINAL PACKAGING WITH ALL COMPONENTS INTACT. ONCE APPROVED, YOU WILL RECEIVE INSTRUCTIONS TO BOOK A COLLECTION OR GENERATE A RETURN LABEL WITH OUR PARTNERED CARRIER, ENSURING THE PARCEL REMAINS TRACEABLE AND FULLY INSURED IN TRANSIT.

EXCHANGES

EXCHANGES ARE OFFERED SUBJECT TO AVAILABILITY. IF THE REQUESTED SIZE OR STYLE IS IN STOCK, WE WILL DISPATCH THE REPLACEMENT ONCE THE ORIGINAL PAIR HAS BEEN RETURNED AND QUALITY CHECKED. IF THE ITEM IS UNAVAILABLE, A FULL REFUND WILL BE PROCESSED. PLEASE NOTE THAT PRE ORDER AND MADE IN ENGLAND PROJECTS ARE PRODUCED IN LIMITED NUMBERS, THEREFORE EXCHANGES MAY NOT ALWAYS BE POSSIBLE.

REFUNDS

REFUNDS ARE PROCESSED TO THE ORIGINAL PAYMENT METHOD ONCE THE RETURNED ITEM HAS PASSED QUALITY CHECKS. PLEASE ALLOW UP TO TEN WORKING DAYS DEPENDING ON YOUR BANK OR CARD PROVIDER. SHIPPING CHARGES, DUTIES AND TAXES ARE NOT REFUNDABLE.

INTERNATIONAL RETURNS

FOR RETURNS FROM OUTSIDE THE UNITED KINGDOM, CUSTOMS DOCUMENTATION PROVIDED MUST BE COMPLETED ACCURATELY TO AVOID DELAYS. ANY DUTIES OR TAXES ORIGINALLY PAID AT DESTINATION ARE NON REFUNDABLE AS THESE ARE SET BY LOCAL AUTHORITIES.

CONDITIONS

WE CAN ONLY ACCEPT FOOTWEAR IN PERFECT CONDITION. SHOES SHOWING SIGNS OF WEAR, DAMAGE, OR MISSING ORIGINAL PACKAGING CANNOT BE REFUNDED OR EXCHANGED. WE RECOMMEND TRYING SHOES ON A CLEAN, DRY SURFACE TO PRESERVE THEIR CONDITION.

NEXT STEPS

TO BEGIN YOUR RETURN OR EXCHANGE, PLEASE VISIT THE GUIDED PORTAL ON THIS PAGE OR CONTACT CLIENT SERVICE WITH YOUR ORDER NUMBER. OUR TEAM WILL PROVIDE TAILORED ASSISTANCE TO ENSURE YOUR REQUEST IS RESOLVED SMOOTHLY.