1812 PLACES CARE, CLARITY AND PRECISION AT THE CENTRE OF YOUR EXPERIENCE; EVERY ORDER LEAVES THE STUDIO CHECKED BY HAND AGAINST YOUR SELECTION AND PACKED IN PROTECTIVE MATERIALS CHOSEN TO ARRIVE IN PERFECT CONDITION.

PLACE YOUR ORDER BEFORE 1PM UK TIME ON A WORKING DAY AND THE TEAM PREPARES IT FOR DISPATCH THE SAME DAY WHEN STOCK ALLOWS, ORDERS RECEIVED AFTER THIS TIME ARE PREPARED THE NEXT WORKING DAY.

DURING PEAK PERIODS THIS WINDOW MAY EXTEND AND YOU WILL RECEIVE AN EMAIL IF AN ITEM REQUIRES EXTRA TIME WITHIN THE UNITED KINGDOM. 

THE STANDARD TRACKED AND SIGNED SERVICE TYPICALLY ARRIVES IN TWO TO THREE WORKING DAYS FROM DISPATCH; THE EXPRESS OPTION AIMS FOR NEXT WORKING DAY TO MOST MAINLAND POSTCODES. FOR EXAMPLE, CENTRAL LONDON OR MANCHESTER, REMOTE LOCATIONS MAY REQUIRE AN EXTRA DAY, YOUR TRACKING LINK ARRIVES BY EMAIL AS SOON AS THE CARRIER COLLECTS THE PARCEL SO YOU CAN FOLLOW EACH STAGE.

FOR RETURNS OR EXCHANGES PLEASE VISIT THE RETURNS AND EXCHANGES PAGE AND FOLLOW THE STEPS TO BOOK A COLLECTION OR TO CREATE A RETURN LABEL.

IF YOU WOULD LIKE PERSONAL ASSISTANCE AT ANY STAGE WRITE TO CLIENT SERVICE WITH YOUR ORDER NUMBER AND THE TEAM WILL GUIDE YOU TO THE NEXT BEST STEP.